Key Details

This website privacy policy describes how Sohoframes Ltd protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in the Privacy Policy.

If you have any questions about this policy please email Frames@sohoframes.com.

Introduction

We will only use the details you have provided via a form on our website or directly to contact in direct response to an enquiry or as part of ongoing works.

Sohoframes Ltd will never send you marketing communications via email, telephone, text message or post. We will never lease, distribute or sell your personal details to third parties unless we have your permission or the law requires us to do so.

Controlling information about you

If you wish us to remove your details you may:

  • Email us at admin@sohoframes.com
  • Call us at 020 7734 0855
  • Write to us at Sohoframes, 8 Silver Place, London, W1F 0JU

What data we gather

We only gather the information provided to us by clients either through an online form, email, on the phone or in person. This may include:

  • Name
  • Shipping Address
  • Invoice Address
  • Contact information including Email adddress, Telephone numbers
  • Other Information relevant to client enquiries
  • Prior order details.

How we use this data

Collecting this data helps us provide clients with a more effective and efficient service.

Specifically, we may use data to:

  • For our own records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry or with regards​ to ongoing works.

CCTV

At SOHOFRAMES we have a 24 hour CCTV surveillance system. These cameras monitor inside our workshop and Silver place. This is for crime prevention and security only. The footage is held for up to 5 weeks and is only accessible by authorised personnel. Footage is stored on a secure hard drive located in a locked cabinet. Under no circumstance will the footage be disclosed, except upon official request by law enforcement with the intention to detect/prevent crime or under a subject access request.

To make a subject access request please contact admin@sohoframes.com. This is chargeable at £10.00.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.